Good evening. My name is Nicole and this is my third e-mail in an attempt to somehow get an order processed.
Long story short? I want to place an order. I get the error message “We are experiencing difficulty processing your order. Please try again later or use a different payment method.”
I have tried two cards. I have tried two computers and mobile purchasing.
I’ve done research and this problem happens to many of your customers. A good friend of mine was experiencing the same issue last week.
I live in Connecticut. I understand you do not accept international forms of payments.
In my first e-mail I expressed concern over the held funds in my account. That person put a rush on the process and I saw the funds back on my card. Since then I’ve tried twice more to make my purchase.
Please do not tell me I need to check my billing address, credit card expiration date or security. It’s been checked.
If it isn’t too much trouble, can you please reverse the two purchases I tried to make so the money is no longer with held in my checking account?
I’ve never been the type of person to shop elsewhere but I feel it necessary at this point.
Thank you for your contacting us regarding your attempts to place an order on ULTA.com. We apologize that you have been unsuccessful, because we use a third party billing system we are unable to provide more information on what is causing the payment error you have received. We recommend that you wait 48 hours and do not attempt to place the order again today as you may continue to receive the same error. Again we apologize for the inconvenience please let us know if you need any further assistance. We look forward to hearing from you, and seeing you in-store or online!
ULTA Guest Services
This is not customer service. I like to think I’m an intelligent woman. At least average. Do not tell me to check my credit card information again. This is not my problem. This is yours and this needs to be taken care of before you lose anymore customers.
If you do a bit of research online you will find dozens of people who have come across the same exact issue. Most of the time it has to do with the checkout process.
Ulta, I want to like you. I really, really do. Your store is filled with so many amazing items that I want to purchase but I can’t like you with these issues. How can I trust my information with a company that so clearly needs some type of technological assistance?
If anyone else has had issues like these, please feel free to comment so we can rant together.
What am I doing now? Going to NYX.com where the customer service has astounded me.
– Nikki As A Pissed Off Consumer